Shipping and returns
Every Little Hero Incubator Cover and other products has been designed and shipped with the utmost care and attention to detail. As a company dedicated to improving the health & well-being of babies, safety and quality are our first priority. Below, we hope to answer your questions about shipping and returns. Please don’t hesitate to contact us if you need more information. We advise you to read our return policy carefully in order to be fully aware of your rights and obligations with regard to Stock items vs. Costum Made Items.
SHIPPING & HANDLING
We ship international orders through DHL. Shipping costs are calculated based on the weight and destination country/region of your package once you begin the checkout process. For all order countries please contact email@example.com
Stock items vs Costum Made
Little Hero’s Costum made items and costum kits (incl. the Incubator Covers) usually ship within 4 a 6 weeks after receipt of order. A longer lead time should be expected on high volume or custom items. Customer service will work to coordinate expected ship dates at time of entry. We reserve the right to choose the best method of delivery to meet the customer’s requirement.
Little Hero is not responsible for determining the regulatory approvals required for items/components offered for international sales. Where regulatory approvals apply, it is the purchasing agent’s responsibility to obtain any and all applicable waivers required for compliance. Little Hero is not responsible for the payment of any exporting, tariffs, insurance, customs or wire transfer fees associated with international sales/orders.
When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a package tracking link. You can also contact Little Hero’s Customer Service to track your order.
Please inspect all orders immediately upon receipt. If an item is shipped to you in error you must notify Little Hero within 5 days of receipt. Credit or replacement of goods is subject to inspection and evaluation. Non-returnable items: Costum made orders (incl. Incubator Covers) , custom kits, sterile items, custom ordered products, incomplete kits, and items that are damaged or items determined by Little Hero to not be in resalable condition.
To declare your order as a return, you must inform us of your decision to cancel your order by making a clear statement (e.g. Letter by post or e-mail) to obtain a Return Goods Authorization (RGA) prior to returning any item. Upon approval you will receive return directions via email along with your temporary return authorization number. A copy of this email must accompany all packages being returned. This will allow us to establish the proper credit and simplify your return. Items returned in 30 days will not be charged a restocking fee. Returns after 30 days will have a 20% restocking fee. No returns will be accepted without prior authorization. When returning a product for credit or replacement, you must provide both the original invoice number and the reason for return.
PLEASE CONTACT US BELOW WITH YOUR ORDER NUMBER (STARTS WITH #LL) AND RETURN REASON (IF DOING A RETURN) TO START YOUR EXCHANGE/RETURN PROCESS
Fill out our contact form
We promise to get in contact with you shortly.