Please inspect all orders immediately upon receipt. If an item is shipped to you in error you must notify Little Hero within 5 days of receipt. Credit or replacement of goods is subject to inspection and evaluation. Non-returnable items: Costum made orders (incl. Incubator Covers) , custom kits, sterile items, custom ordered products, incomplete kits, and items that are damaged or items determined by Little Hero to not be in resalable condition.
To declare your order as a return, you must inform us of your decision to cancel your order by making a clear statement (e.g. Letter by post or e-mail) to obtain a Return Goods Authorization (RGA) prior to returning any item. Upon approval you will receive return directions via email along with your temporary return authorization number. A copy of this email must accompany all packages being returned. This will allow us to establish the proper credit and simplify your return. Items returned in 30 days will not be charged a restocking fee. Returns after 30 days will have a 20% restocking fee. No returns will be accepted without prior authorization. When returning a product for credit or replacement, you must provide both the original invoice number and the reason for return.
PLEASE CONTACT US BELOW WITH YOUR ORDER NUMBER (STARTS WITH #LL) AND RETURN REASON (IF DOING A RETURN) TO START YOUR EXCHANGE/RETURN PROCESS